API: 67% of assessments on this attribute indicated the lack of the API for improvement or that replicate API makes it challenging to code and develop applications. Salesforce's CRM software aids firms optimize purchaser facts with options like direct scoring, omnichannel routing (which directs customer inquiries to the proper agent https://journals10976.ampedpages.com/crm-software-comparator-things-to-know-before-you-buy-59496931