A standard dilemma is whether BPO is similar to a call center. Though there’s overlap, they’re not identical. Call centers certainly are a subset of BPO, specifically below entrance-office BPO, specializing in customer interactions like handling inquiries or problems. RPA automates repetitive and rule-based responsibilities usually performed by human beings. https://bpo80111.post-blogs.com/58373896/examine-this-report-on-bpo-yogyakarta